Override the brand benchmarks for this specific store. Useful for high-volume stores where national Toyota benchmarks are too aggressive, or stores in markets with different competitive dynamics. Leave blank to use brand defaults.
Upload Monthly Advisor Data
Drop the DMS export file for this store. AdvisorLab parses the advisor data and populates all three dashboards — GM Executive Summary, Service Manager view, and Advisor scorecards.
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SAVED MONTHS
GM EXECUTIVE SUMMARY
CP STORE GROSS/RO TARGET
$/RO
BENCHMARK SETTINGS
Scoring Benchmarks
SERVICE MANAGER VIEW
85–99 On Track70–84 Coach1–69 Urgent
THIS MONTH'S COACHING FOCUS
Load dashboards to see your store's primary coaching focus.
QUICK ACTIONS
ADVISOR SCORECARD
Advisor Performance Dashboard
METHODOLOGY
Scoring Guide
PERFORMANCE SCORE
A 1–99 score built from three things:
GROSS PRODUCTIONCP gross per RO vs your store target.
DISCOUNT DISCIPLINEHow well advisors hold rate and avoid unnecessary discounts.
85–99
ON TRACK
Performing above target.
70–84
COACH
Below target. Coaching needed.
1–69
URGENT
Significantly below target. 30-day plan auto-generated.
THE SIX COACHING PILLARS
Each pillar scored 0–100. Focus on your lowest score.
Value FramingG/RO vs Target
→Build gross by presenting the reason for each service before the price.
→Present 3–4 services every RO. Use mileage and history, not opinion.
→Score rises when your G/RO closes the gap to store target.
Price ConfidenceELR · Discount Rate
→Charge the rate matrix every RO. No pre-discounting before the customer asks.
→When pushed on price: respond with what's included, not a lower number.
→Score rises when your effective labor rate improves and discounting drops.
Inspection DepthHPRO · Brakes · Tires · Batteries
→Brakes: Wheel-off inspection every car. Present it every time and give techs the opportunity to get the work done.
→Tires: Check tread every walkaround. "At 3/32 I recommend replacing them today."
→Batteries: Test every visit. Show the printout. "Your battery is at 62%, factory spec is 75%."
→Score rises when hours/RO, brake attach, tire attach, and battery attach improve.
Repair NarrativeARO · Chemicals · Menu % · Alignments
→Use the full menu on 50%+ of ROs. It opens every upsell conversation.
→Chemicals: "Your fuel system hasn't been cleaned in 40K miles. Carbon buildup is affecting your fuel economy right now."
→Alignments: "Your tires look great. Let's make sure they wear out evenly."
→Score rises when ARO, chemical attach, alignment attach, and menu rate improve.
Objection ControlDiscount Rate · Price Retention
→When a customer pushes back: walk through what's included, not a lower price.
→"Let me show you exactly what this covers and why the price is set where it is."
→Score rises when you hold price, measured by gross retained vs your peers.
RO ThroughputRO Count vs Store Avg
→Write near your store average. Too few = cherry-picking. Too many + quality drops = rushing.
→High volume is fine. It only flags when G/RO or HPRO drops below 85% of benchmark.
→Score rises when volume is consistent and quality stays up.
Scores benchmark against your brand's fixed-ops standards and update each month. Use them to direct coaching conversations, not to evaluate compensation or tenure.